IT Support Analyst - 2nd Line Windows - 3Mth Cont - Aldershot - to Market rates

Desktop Support, IT - Support
£180 to £220 Per Day
Job Type:
Date Posted:
19 / 10 / 2018
IT Support Analyst - 2nd Line Windows - 3Mth Cont - Aldershot - to Market rates

Abrecco has been engaged to recruit an experienced and highly customer focussed Contract IT Support Analyst on behalf of our client for an initial 3 month contract based at their Aldershot site. You will be joining a small team in the provision of 2nd level technical support of a large scale Windows environment. In addition to your technical abilities, you should have excellent communication and interpersonal skills with a proactive attitude and be extremely customer focussed:

Role responsibilities:
- Provide Technical Desktop Support to users at all levels within the business
- Take ownership of technical problems from initial contact to final resolution
- Provide remote and deskside support to 100+ users across multiple sites
- Liaise with 3rd party providers and escalate issues to other teams when required

Personal and technical attributes:
- Experience of 1st and 2nd level Technical Support in a large scale Windows environment
- Positive proactive attitude with excellent customer service skills.
- Commercial experience supporting Windows desktop/laptops, Active Directory etc.
- Hardware / software support / upgrade / distribution etc.
- Working knowledge of Active Directory (Ideally with Group Policy experience)
- Driving licence and own vehicle and willing to travel to other local sites when required
- Experience in the support of Office 365
- Any additional knowledge of Windows Server / MS Exchange etc.

This will be a 3 month contract initially, commencing ASAP. Please apply with your CV together with details of your availability and required rate for immediate consideration. Driving licence and own vehicle is required as travel to other sites is essential in this role.