IT Support Analyst -- Office 365 / AD - 3Mth Cont - Gloucestershire - to £210 per day

Reference:
CS/12737
Sector:
IT - Support, Support Analysis
Salary/Rate:
£180 to £210 Per Annum
Location:
Gloucestershire
Job Type:
Contract
Date Posted:
16 / 11 / 2018
IT Support Analyst -- Office 365 / AD - 3Mth Cont - Gloucestershire - to £210 per day

Abrecco has been engaged to recruit an experienced and highly customer focussed contract IT Support Analyst on behalf of our client for an initial 3 month contract based at their site in Gloucestershire. You will be joining a small team in the provision of remote technical user support in a large scale Windows environment. In addition to your technical abilities in Office 365, Active Directory, MS Exchange, VMWare and Citrix, you should have excellent communication and interpersonal skills with a proactive attitude and be extremely customer focussed. If this sounds like you, apply now!

Role responsibilities:
- Support users at all levels within the business resolving incidents, problems and Service Requests
- Take ownership of technical problems from initial contact to final resolution
- Provide remote and deskside support to 100+ users across multiple sites
- Liaise with 3rd party providers and escalate issues to other teams when required

Personal and technical attributes:
- Experience of 2nd and 3rd level remote operational user support in a large scale Windows environment
- Positive proactive attitude with excellent customer service skills
- Commercial experience supporting Windows desktop/laptops, Office 365, Active Directory, Citrix etc.
- Any additional knowledge of Windows Server, VMWare, virtualisation / MS Exchange etc.
- Hardware / software support / upgrade / distribution etc.
- ITIL service management experience (Ideally ITIL v5 Foundation accredited)

This will be a 3 month contract initially, commencing ASAP. Please apply with your CV together with details of your availability and required rate for immediate consideration.

Only apply to this vacancy if you consent to us contacting you with regards to this and similar future career opportunities. You may call to discuss the role in more detail if you wish.