Product Support Analyst - SQL / Shell Scripting

Reference:
RM/13065
Sector:
IT - Web Development, Web Development
Salary/Rate:
up to £37,000 Per Annum
Benefits:
Shift Allowance plus OT
Location:
West Lothian
Job Type:
Permanent
Date Posted:
9 / 3 / 2020
Product Support Analyst - SQL / Shell Scripting



Have you ever called for technical support and really wished you just hadn’t bothered.

Speaking with people who clearly don’t care and have no idea about customer service is all too common these days.

Thankfully the team you’ll be joining in this role definitely don’t fall into this category. As well as first class technical skills, they all pride themselves in their incredibly professional and enthusiastic approach to customer service and problem ownership. They’ve all been given the training required to ensure they all know the products inside out, and so will you…

If you have the following skills then please call me now to discuss in more detail:

* SQL Server querying using SQL (2012 to 2019)
* Any Shell or Batch scripting experience is very useful
* Demonstrable experience of fault ownership through to resolution
* Ability to communicate with customers and internal teams efficiently - effectively
* Flexible approach to working to cover shifts (call for details)
* Enthusiastic approach to ongoing customer service improvement

As well as ongoing skills development, free parking, shift allowance etc. you’ll also benefit from a good salary and benefits package (in the region of £27k to £37k) + benefits

My name is Ross, and I’ll be the recruiter helping you through this process. Feel free to call me now on 01312267331.