Service Desk Analyst - Windows - 3 months - North Lanarkshire - circa 125GBP per day

Helpdesk, IT - Support
up to £125 Per Annum
Job Type:
Date Posted:
14 / 11 / 2019
Service Desk Analyst - Windows - 3 months - North Lanarkshire - circa 125GBP per day

Do you pride yourself in your customer service skills and your Microsoft technical knowledge? Do you want an opportunity to utilise both in an environment where they will be appreciated? If so, I want to hear from you…

My client’s Service Desk is in need of the help of a contractor for around 3 months initially at their North Lanarkshire site as they are particularly busy supporting project delivery as well more general support queries. This is a very busy, high volume environment that will also afford you the ability to get stuck into some more complex issues when the day to days issues are resolved or escalated. If you are proactive with proven experience supporting business users, get in touch as this could be the role for you.

What the team are doing;
- Supporting users at all levels within the organisation, dealing with 30-40 tickets per day
- Supporting and administering of Microsoft desktop, laptop and server technologies
- Working as part of the wider IT function for knowledge transfer and to effectively resolve support requests
- Scheduling and contributing to IT project deliverables
- Benefitting from ongoing training on in-house systems and tools

What you’ll bring;
- Positive, proactive attitude, excellent customer service skills and the ability to work with people at all levels
- Experience troubleshooting Microsoft Windows 10 and MS Office (ideally MS Office 2016)
- Ability to support users in enterprise Active Directory, MS Exchange, MS Office environments
- Any additional Citrix, SCCM and/or Powershell experience would be beneficial
- Any additional networking knowledge would also be beneficial

This is a great opportunity for a confident helpdesk analyst with strong interpersonal skills to work on this busy project which will be for 3 months initially although there is scope to extend and potential to become permanent. This is an urgent requirement so please apply with your CV together with details of your availability and required day rate for immediate consideration.