Support Analyst - Infrastructure and Applications Perm - Edinburgh - To Circa 28K

IT - Support, Service Desk Support
£20,000 to £28,000 Per Annum
Job Type:
Date Posted:
2 / 7 / 2018
Support Analyst - Infrastructure and Applications Perm - Edinburgh - To Circa 28K

Are you customer focussed and looking for a varied and interesting technical support role covering systems and applications? Do you enjoy providing remote support and are looking for a role that will allow you to progress your career into a more customer facing capacity? If yes, then read on.

We are looking for a Support Analyst on behalf of our client in Edinburgh provides software solutions to the automotive industry. This is a varied role where you will be supporting new and existing customers, installing and configuring software solutions as well as providing application training to end users. Still got you?

You will be working with a broad range of technologies such as MS Windows and Linux clients / servers, Android devices, CRM software, networks, printers etc. and training will be provided to fill in the gaps. If this sounds like the ideal role for you then I want to hear from you.

What the team are doing;
- Supporting a growing client base providing technical assistance and handling requests
- Analysing and installing software applications (into Windows and Linux environments)
- Map and configure client data for successful conversion into the software application
- Providing software applications training both virtually as well as on-site at client locations
- Providing 1st and 2nd level support and analysis for customer issues
- Collaborating with other departments to provide feedback on customer needs - product improvements

What you will bring;
- Customer focussed with excellent communication, interpersonal and problem solving skills
- Knowledge of Windows and / or Linux including networking is highly beneficial
- Knowledge of database and CRM technologies would be beneficial (SQL, PostgreSQL)
- Ability to grasp technical subjects and impart the knowledge to others
- A full UK driving licence

This is an excellent opportunity for a confident and outgoing support analyst with strong interpersonal skills to work in a busy and diverse role. The salary on offer is to Circa £28,000 with some flexibility for exceptional candidates plus a comprehensive benefits package.

Only apply to this vacancy if you consent to us contacting you with regards to this and similar future career opportunities. You may call to discuss the role in more detail if you wish.