Technical Support Analyst - Citrix / SCCM - Bellshill - 12m Fixed Term - To 34K

IT - Systems Development, Test Analysis
£30,000 to £34,000 Per Annum
Job Type:
Date Posted:
13 / 3 / 2018
Technical Support Analyst - Citrix / SCCM - Bellshill - 12m Fixed Term - To 34K

Our client has an urgent requirement for an experienced Technical Support Analyst who can provide effective support to users at all levels within an enterprise scale environment. You should be a strong team player with excellent communication skills, a proactive attitude and be extremely customer focussed. You should also have in depth technical knowledge covering Windows 7, 8 - 10 with MS Office (ideally to 2016) SCCM, Citrix XenApp, Active Directory and ideally some cisco networking amongst others.

Role responsibilities
- Provide effective 2nd / 3rd level support to users at all levels within the organisation
- Support and administration of Microsoft desktop and server technologies
- Work as part of the wider team for knowledge transfer and to effectively resolve support requests
- Contribute to the successful delivery of new and in-flight projects

Personal and technical attributes:
- Positive proactive attitude with excellent customer service skills and the ability to work with people at all levels
- Experience supporting Microsoft Windows Server, Desktop (to 10) and MS Office (ideally to 2016)
- In depth knowledge of Microsoft SCCM and experience supporting Citrix XenApp environments
- Ability to support users in enterprise Active Directory, MS Exchange environment
- ITIL or Microsoft certification would also be beneficial.

This is an excellent opportunity for a confident and customer focussed Technical Support Analyst with strong interpersonal skills to work in a busy varied environment and support customers at all levels. While this will be for an initial 12 month interim period, you will still be eligible for a comprehensive benefits package, a salary of up to £34K dependant on experience and there will be a possibility for extension.
Please apply with your latest CV, contact details and salary expectations for immediate consideration.